Nasdaq: Aurora Mobile’s EngageLab Launches AI-Powered Customer Service Platform LiveDesk, Revolutionizing Enterprise Customer Experience Aurora Mobile’s EngageLab Launches AI-Powered Customer Service Platform LiveDesk, Revolutionizing Enterprise Customer Experience The Globe and Mail: Consumers, executives don’t see eye-to-eye on AI-powered customer service, survey shows The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ... AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction.

Understanding the Context

Customer expectations have shifted sharply toward instant, always ... Business Wire: carsales Drives Operational Transformation and AI-Powered Customer Service in Australia with Thoughtworks carsales Drives Operational Transformation and AI-Powered Customer Service in Australia with Thoughtworks SHENZHEN, China, Dec. 08, 2025 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in ... CMS Wire: Some Consumers Find Zero Benefit With AI in Customer Service Scaling AI, fielding labor strikes, facilitating shipments during climate disasters—2024 has been anything but dull for business owners.

Key Insights

Accordingly, they’ve had to fortify their customer service ... CNBC on MSN: 'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry consumers looking for refunds. 'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack. Yahoo Finance: Hirevue Wins Multiple Gold and Silver Stevie® Awards in 2026 Stevie Awards for Sales & Customer Service Hirevue today announced two Gold Stevie® Awards and one Silver Stevie® Award in the 20th annual Stevie Awards for Sales & Customer Service, the world's top honors for customer service, contact center, ... Hirevue Wins Multiple Gold and Silver Stevie® Awards in 2026 Stevie Awards for Sales & Customer Service