importance of customer service in business - MARKETS
Morningstar: Natuvion: Benchmark study shows increasing importance of customer service at utilities Of the many things that can help drive sales for your business, perhaps few could be more important than customer service. While your core products or services may get most of your attention during ... Business Wire: Research Finds Customers, Business Leaders at Odds Over AI Usage in Customer Service ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, today released new research that finds a disconnect between contact center ...
Understanding the Context
Research Finds Customers, Business Leaders at Odds Over AI Usage in Customer Service It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ... Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker.
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Key Insights
Megan Jones of Call Centre Helper recently interviewed me ... More than half of U.S. energy and utility companies identify customer service as the primary driver of IT transformation. "Utilities are no longer transforming primarily to reduce costs or respond to ...