customer serivce - MARKETS
CNBC on MSN: 'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry consumers looking for refunds. 'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start Forbes: Chatbot Customer Service? Not The Way Comcast/Xfinity – Or Most Companies – Do It.
Understanding the Context
We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ... Chatbot Customer Service? Not The Way Comcast/Xfinity – Or Most Companies – Do It.
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Key Insights
Yahoo: Your Phone Carrier's Customer Service Might Be Completely Changing Soon - Here's Why Your Phone Carrier's Customer Service Might Be Completely Changing Soon - Here's Why