costumer service

CNBC on MSN: 'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry consumers looking for refunds. 'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of managing thousands of conversations simultaneously and upselling services ... Yahoo: Your Phone Carrier's Customer Service Might Be Completely Changing Soon - Here's Why Your Phone Carrier's Customer Service Might Be Completely Changing Soon - Here's Why USA Today: Which companies have the best customer service?