“Anywhere, anytime, any product” is the mantra of omnichannel retailing, and retailers of all types are clamoring to make it happen. The idea is simple: Customers should have a consistent and seamless ... This is Part 1 of the Retail TouchPoints Omnichannel Order/Pick-up/Delivery report.

Understanding the Context

Part 2 will appear in the Feb. 4 newsletter. Today’s omnichannel retailing environment requires inventory visibility ... The appointment is part of the organization's push to connect department store leadership with data on omnichannel retail, analytics and transformation.

Key Insights

Retail TouchPoints: Retailers, Meet the New Omnichannel Jane: Using Customer Data and Predictive Analytics to Reach the Omnichannel Holy Grail The word “omnichannel” might be the most dominant word in retail in 2013. But for all its importance, it is still an emerging concept. Even finding a definition of the word proved challenging, as ... Retailers, Meet the New Omnichannel Jane: Using Customer Data and Predictive Analytics to Reach the Omnichannel Holy Grail Omnichannel commerce has been a buzzword in grocery for more than a decade, but many retailers still operate in silos, resembling a multichannel approach rather than a fully integrated omnichannel ... From the rise of omnichannel shopping to the growing dominance of ecommerce, brands and retailers are being forced to rethink everything from strategy to execution.

Final Thoughts

And this pace of change is rapidly ...