what is an nps score

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ... Morningstar: Customers Bank Sets a New Standard in Client Satisfaction with Industry-Leading NPS Score of 81 Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73.

Understanding the Context

This result ... Customers Bank Sets a New Standard in Client Satisfaction with Industry-Leading NPS Score of 81 Net Promoter Score, commonly referred to as NPS, was first introduced in the Harvard Business Review in a 2003 article, titled: “The One Number You Need to Grow.” It was intended to be a metric for ... SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced a world-class global Net Promoter Score (NPS) of +71 for the second half of 2025, an increase from its ... CMS Wire: Net Promoter Score as a Smoke Alarm: Useful Signal or Misleading Metric?