Yahoo: NJ Transit has new customer advocate after four years without one Add Yahoo as a preferred source to see more of our stories on Google. NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit ... Yahoo: NJ Transit's customer advocate role remains empty.

Understanding the Context

Could this bill give it new life? Add Yahoo as a preferred source to see more of our stories on Google. The elephant in NJ Transit’s room is the continuing lack of a customer advocate. Members of the public have spent years inquiring ...

Key Insights

NJ Transit's customer advocate role remains empty. Could this bill give it new life? Customer advocacy isn’t a thing that has remained constant – It’s a new concept. And sadly the advocate effect isn’t a phenomenon… yet! The advocate effect, where satisfied customers become vocal ...

Final Thoughts

NJ.com: Commuters desperately want new customer advocate. Could NJ Transit have answers soon? A full year has passed since NJ Transit’s first customer advocate resigned, an anniversary that commuter advocates marked by asking officials again why a replacement hasn’t been appointed. This time, ... Commuters desperately want new customer advocate. Could NJ Transit have answers soon?

Growing a brand presence requires understanding the customer and putting their needs first. Customer advocacy transforms customers into brand advocates willing to vouch for and promote products and ... NJ.com: 2 years after NJ Transit’s customer advocate quit, Gov. Murphy, riders still wait for a replacement The second anniversary of NJ Transit’s customer advocate’s resignation on Oct.